I have been a practicing physician for the last four years, I am still doing general medicine. There is so much more than I can learn and so much more I want to learn. I am a work in progress. Speaking of work I think I am one of the slowest persons around, reason being I want to make sure I dont miss anything. In fact most times physical exams are concentrated to one general area or body system based on complaint, and time can vary from mere minutes to more.
I have had the opportunity today to listen as my cousin in Canada told me about her visit to the doctors office. She had a concern and sought medical attention. Which was wise of her. She however left the doctors office with a prescription in hand and pretty much disappointed. The doctor gave her concern a quick glance but never examined her. What hit me like a brick was when she said " I would feel much better if the doctor would have touched it."
These words seem simple but it reminds me that patients have certain expectations of us. I know sometimes we may have seen a condition over and over and over, but if that person is not one of those many times then this could be a first for them. The patient could be terrified over what we think is simple. However, how do they know that?
I know in a jammed pack office where you see 40 plus patients a day it can be draining and frustrating. However, I think I will take this little message with me always. Stop for a second and see the patient as a person not just a diagnosis. I think reassurance is always part of the job.
I secretly wonder what my patients say about me....
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